Effective Date: 14.05.2025
Introduction
At soundcrow.com, operated by Company Name LTD, we are committed to delivering high-quality digital sound effects and ensuring a positive experience for our users. This Refund Policy outlines the conditions under which refunds may be granted. Please note that due to the nature of digital products, specific limitations apply.
No Refunds for Digital Products
All sales on soundcrow.com are final. Once a digital sound product has been accessed, downloaded, or otherwise delivered, it is non-refundable. We strongly encourage users to carefully review product descriptions, previews, and available details before completing a purchase.
Eligibility for Refunds
Refunds will only be considered in the following limited circumstances:
Technical Issues: If you are unable to access or use the purchased sound product due to a verified technical problem that is not resolved through customer support.
Duplicate Purchases: If the same product is purchased more than once by mistake, we may approve a refund for the duplicate transaction.
Requesting a Refund
To request a refund, please contact our support team within 14 days of your purchase at:
📧 support@soundcrow.com
Please include the following information:
Your full name
Order number or transaction ID
Description of the issue and reason for the refund request
Our team will review your request and respond within 5–7 business days.
Duplicate Purchases
If a duplicate purchase is confirmed, a refund will be issued for the additional charge. You must provide proof of the duplicate transaction (e.g., receipts or payment confirmations) to assist in processing the refund.
Processing of Refunds
If your refund request is approved, the refund will be processed using the original payment method. As all payments are managed by third-party providers, the time it takes to receive the refund may vary depending on their policies.
Non-Refundable Situations
Refunds will not be issued in the following scenarios:
Change of Mind: Refunds are not granted for discretionary changes after access to the product.
User Errors: Mistaken purchases or selecting the wrong product do not qualify for a refund.
Third-Party Payment Delays: We are not responsible for delays caused by external payment processors.
Contact Information
If you have any further questions or concerns regarding this Refund Policy, please contact us:
📧 support@soundcrow.com